Privacy Policy

This Privacy Policy describes the data we collect, how it is used and shared and your choices regarding this data. We take this responsibility seriously and have put measures in place to protect your data at every step of its lifecycle with us. This policy describes your rights and our obligations

This policy may change from time to time, so please check this page occasionally to ensure that you are aware of and are happy with any changes.

Should you have any further queries, please contact us using the contact details provided at the end of this policy.

Who we are

AASMA WORLD DELIVERY

This policy applies to any users of AASMA WORLD DELIVERY  Services anywhere in the world, including any users of AASMA WORLD DELIVERY apps, websites, features or other services. We will not use or share your data with anyone except as described in this Privacy Policy. We use your personal data for providing and improving the Service. By using the Service, you agree to the collection and use of data in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Privacy and Cookie Policies are written in compliance with and subject to the laws of  India  only.

  • Manage and receive deliveries.
  • Dispatch and assign tasks to drivers.
  • Optimize deliveries and routes.
  • Interact with drivers and Recipients.

Analyse delivery metrics and driver feedback

Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the company that is the registered Data Controller of your personal information, i.e. in this instance AASMA WORLD DELIVERY. A “Data Controller” is an organisation that decides why and how personal information is processed.

Our contact details are provided at the foot of this document.

What data we collect

AASMA WORLD DELIVERY Mobile application may request access to

  • Camera
  •  take pictures and videos
  • Location

• access precise location only in the foreground • access approximate location only in the foreground

Microphone

• record audio

Telephone

• directly call phone numbers

Other

• read locations from your media collection • run foreground service • read image files from shared storage • control vibration

• This app can appear on top of other apps • have full network access • view network connections • prevent phone from sleeping • Play Install Referrer API • view Wi-Fi connections .show notifications •receive data from Internet • activity recognition • read Google service configuration

Purpose of the data processing

We collect data from our Drivers and Customers, when they sign up to use our Services and throughout the provision of those Services. We also collect personal data from different categories of people, including previous and prospective Drivers and Customers, other individuals and businesses who may be connected with them, people who visit our offices and other people who may interact with us as part of our operations.

The purpose of collecting such data is to ensure and enhance the provision of the Services, to our Drivers and Customers.

Legal or Public Authorities

We only disclose personal information when disclosure is:

  • Reasonably necessary to comply with any applicable law or regulation.
  • Required by law to comply with a legal process, or government request.
  • Necessary to enforce our agreements and this Notice.
  • Necessary to protect the security or integrity of our Sites and Services.
  • Necessary to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Types of personal data we obtain and the data source

We collect data from you in the following ways:

This is information about you that you give to us by, for example:

  • Visiting our Website (WWW.AASMAWORLD.COM);
  • Using our Web or mobile applications (including but not limited to; online chat, chatbots, portals etc);
  • Viewing or following our channels on any social media platforms;
  • Corresponding with us by phone, email or otherwise.

This data is provided by you voluntarily. This includes information provided at the time of registering to use our site and/or App, subscribing to the Services we provide through our channels, requesting information, material or further services, managing your personal details (including accessing documentation and engaging in correspondence with us by phone, email or otherwise).

If you complete any surveys that we request you complete for marketing and/or research purposes, we will collect information in such circumstances as well.

AASMA WORLD DELIVERY collects personal data from both Drivers and Customers when they sign up to use our Services and throughout the provision of those Services. We also collect personal data from different categories of people, including; previous and prospective Drivers and Customers, other individuals and businesses who may be connected with them, people who visit our offices and other people who may interact with us.

Any personal data stored within the platform through which our Services are provided must not be copied by any user of our Services in any format and used outside of the Services.

The information you give us will typically include your name, address, email address and phone number(s), your specific enquiry details and may include records of any correspondence and responses to referrals and/or marketing campaigns. Further details of the data captured from Drivers and Customers are outlined below.

How We Use the Information We Collect

We may use information that we collect about you to:

 • Deliver the products and services that you have requested.

 • Manage your account and provide you with customer support.

 • Perform research and analysis about your use of, or interest in, our products, services, or content,

 • Communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters, promotional offers, sweepstakes, customer feedback surveys, and other relevant legal notifications about products or services that may be of interest to you either from us, our affiliates, our partners or third parties;

 • Communicate with you via phone or email with regard to partially completed service requests.

 • Develop and display content and advertising tailored to your interests on our site and other sites.

 • Perform background screening, which may include the use of third parties or service professionals.

 • Enforce our terms and conditions as stated in our Terms of Use,

 • Manage our business; or

 • Perform functions as otherwise described to you at the time of collection.

Customer personal data collected

We obtain the following personal data from Customers (individuals and businesses), which includes but is not limited to.

  • Customer information including full name, address, telephone number, company name (optional), email address.
  • Appointment details for each Job Assign, including sender name, contact telephone number, address, what3words (optional), date and time, duration of Visit for measurement, site photos & Videos (if applicable), whether they need assistance with loading/unloading item.
  • Pick-up details for each Job Assign, including sender name, contact telephone number, pick-up address, what3words (optional), pick-up date and time, duration of hire (if applicable), whether they need assistance with loading/unloading item.
  • Drop-off details for each Job Request, including recipient name, contact telephone number, drop-off address, what3words (optional), drop-off date and time.
  • Drop-off items including package size, weight and quantity and whether they need help/two-man assistance with loading/unloading items, cost of goods.

We shall presume that you have obtained the necessary consent from any third party who may be referred to within any Job Request.

Usage and other data

Customer and Driver personal data will be shared between the parties arranging Services using the platform in order for the Services to be facilitated.

We may also process information about Customers’ business/financial affairs, their relationship with AASMA WORLD DELIVERY , the goods or services they/their company provide and/or require and their use of our website (including login information to online systems we use).

We may give you the opportunity to tell your friends about features or offers about our Services. If you take advantage of our ‘Send to a Friend’ option, we ask you for your friend’s and your first name and e-mail addresses to send the information to them that you requested. We don’t keep or use your friend’s e-mail address for any other purpose.

We may ask users of our Services to complete reviews, surveys and opinion polls, including with third party agents such as Trustpilot, to provide feedback on services, activities, attitudes and interests. These surveys help us understand the needs of our Drivers and Customers and to improve our Services. We may then publicise any such reviews, surveys and opinion polls. Third Party Agents usually specify that content created by our customers also belongs to them and is available for use for life. Should you complete such a review and not wish for your review to be used and/or saved indefinitely, then you should notify us immediately by email, which is noted at the foot of this document.

Marketing

We may use your personal data to contact you with email or SMS newsletters, marketing or promotional materials and other information that may be of interest to you. Unless you opt out of receiving any, or all, of these communications from us by emailing us using the information noted at the foot of this document, which you can do so at any time.

If you do not wish to receive such communications, please let us know in writing by sending an email to Service@aasmaworld.com

How we collect or obtain your personal data

We may obtain personal data from you directly,

The way we receive information from you varies, which includes, but is not limited to; filling in forms on our website, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our Services and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and company financial Information (if applicable) we collect about you.

With regard to each of your visits to our website, we will automatically collect the following information, in accordance with our Cookies Policy

Where you provide us with information directly, it is your responsibility to ensure that all such information is materially complete and not misleading. You may also provide us with personal data about other people. Please ensure you provide them with a copy of this policy, where appropriate to do so. If any information changes, please let us know so that we can keep it updated on our systems.

Calls to/from our Jhansi office will be recorded.

How long do we store data for?

We retain data for as long as is deemed necessary, in accordance with your rights, depending on the legal basis we rely upon. You can withdraw consent at the time, or at any other time by contacting us at Service@aasmaworld.com

Your data protection rights

  • Your right of access – You have the right to ask us for copies of your personal information;
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances;
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances;
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances;
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw your consent – where we rely on your consent as the legal basis for processing your personal information.

You are not required to pay any charge for exercising your rights. We will respond to any such requests in accordance with our obligations and within the relevant notice periods.

Please contact us using the details at the foot of this document if you wish to make a request.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we may collect online & offline .

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the details provided at the foot of this document.

Helpline number: +91-786 092 9090

Contact

Should you have any queries in relation to our use of data, you can contact us by using the following information;

Address:
AASMA WORLD DELIVERY
Ranglani Tower
Jhokan Bagh
Jhansi

Email:Service@aasmaworld.com